Roaming

Roaming

Learn all about StarHub Roaming here

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No service while roaming

I am in Canada and bought a happy prepaid sim, bought a data package before I left, but now I'm here I cant get any connection. My sim says not regist

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Data Roaming charge is not deducted from my data plan!

I purchased data plan but my data usage is sometimes deducted from my main account, not from my data account. It is very strange.  I believe som

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Cannot get coverage at abroad

Hi Starhub, I have difficulty to get coverage at China. If my roaming is off, please activated it. I cannot get OTP for log in the apps. My phone numb

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International Roaming not eligible

I've just recontracted last month and my international roaming service was deactivated. A few hours before going to Malaysia, I was trying to activate

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2.3K

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Late receiving OTP

Hi Can fix the issue I'm currently oversea in Malaysia. OTP receive late today. When i receive it , i keyed then it became invalid already... So str

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Can't receive OTP on time

Hi, I am currently in Malaysia. I couldn't receive my bank OTP on time but after a few hours or even the next day this few days. I had tried to restar

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unable to call out and received OTP

Dear PIC I currently in Malaysia , my phone no. < removed private information> since today morning (27/10) can not call out and received OTP fr

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8

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Unable to receive incoming calls

Hi, I am not able to receive incoming calls and SMS message while no problem with outgoing. I am currently in India. Could you please check the issu

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Error in activating data roam

Im currently in PH but my starhub has no service. I have encountered an error in activating data roaming in app. It says not eligible.

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