Roaming

Roaming

Learn all about StarHub Roaming here

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Cannot detect any network when I am overseas

Hi, this has happened to me twice this month.  Earlier I was in Timor Leste and now I'm Malaysia. Both times, I have had no network coverage. Unable even to receive or send sms.  I have used WiFi to activate a 3 day, 1GB data roaming plan but that also does not work and I've already been charged for

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Data Roaming Charges

Hi, I have tried activating my mobile data of 2GB $15 bucks on 28th Nov 2019 morning before 8am via StarHub app and the application shows successfully. I reached China around 12 plus and started using the mobile data. To my horror now, I received SMS to say about 50 bucks charges. So the application

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928

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Data roaming is not working!

The happy roam packages is not working and this is extremely frustrating! I've bought 3 packages , 1x 4gb and 2x 2gb. I've traveled to Malaysia and now in Indonesia . I had to purchase another local sim card because the data is not working. How do I get a refund on all the packages? Else, please fix

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924

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Roaming in japan

I had activate the PAYR data plan. But now I'm unable to connect.

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949

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cannot data roam in USA using starhub internet prepaid card

Hi, My friend ask me to help him on this. He bought Starhub Internet Prepaid SIM card and buy the $32 package with 2GB/Day roaming for 14 days. He is in US now, but unable to get data roaming. He is conencted to AT&T. I read the forum here, and notice a lot of cases, and someone in Starhub "reresh"

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No incoming calls overseas

Hello, I am in Japan and am not able to recieve incoming calls.I also get a message that outgoing calls are barred.Please help.

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Can't receive the incoming call and SMS oversea

Hi. I'm in Korea now. I can't receive the incoming phone call and SMS. I need to receive OPT urgently. Pls help it. Thank you!!!

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838

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International roaming

I have received $9.62 extra in my bill as interntional roaming at Thailand. I just want to make two points against this deduction. First, I didn't use my data, I used WIFI while I was travelling through Bangkok airport. Second, I never enabled roaming. So there cannot be any romaing charges.

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I cant enable roaming due to free add-on

Getting this message while trying to purchase "Pay As You Roam" package: Sorry, Free 3GB for SIM Only service is only available under SIM Only ETC (3GB) - 12 Months Contract service. Kindly select SIM Only ETC (3GB) - 12 Months Contract service or deselect Free 3GB for SIM Only to proceed.

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unable connect any network in Malaysia

Hi, i have the issue about unable to connect any network service when i at Malaysia. Anyone can help? And this is the new postpaid SIM card.

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