No Service while Overseas
Hi, Need your help to get my roaming to work. Service is active but no service. I tried choosing manual network and changed phone, same issue. Is it possible for you guys to remove international roaming then add it again? That might help as I tried all possible option on my end. Thanks. Regards,Jani
Data Travel Apac
My data travel APAC signal keep getting cut off. I have to attempt to switch off the data roaming and turn it on and power reset the phone in order for it to work. ive tried it on another phone and this is the same. same issue faced when I was in Malaysia. I'm currently in Taiwan and this is frustra
Unable to recieve OTP with international roaming
Hi im in malaysia and have activated international roaming but im still unable to recieve OTP. please assist
Can’t connect data in Canada
Hi, I'm traveling between the US and Canada and I can use roaming data just fine in the US but not in Canada. I've tried switching it on and off For both my phone and roam data but still nothing. Is there any other solution for this?
Can’t connect data in Korea
Good day, my friend tried to register wowdata plan in Vietnam and he cannot connect to data. He didn’t know that vietnam is not included in the list. When we arrived to korea, he still has 1Gb of data, he connected to SKT manually but still he can’t connect to data. I checked his APN, it is all set
Emergency calls only
Hi starhub, I'm currently in Malaysia and I couldn't connect to any network, it keep shows emergency calls only. Previously it connects to the network automatically but now it doesn't. I have tried restarting my phone several times and it still doesn't work. Please help.
SMS could not be received while overseas
Hi Technical Support, Please kindly assist me in the following matter: I am currently subscribed to Roam Easy Daily, Inernational Roaming & Data Travel Global; however, I am faced with being unable to receive SMS from overseas in my present trip. I am currently traveling in USA, the connection on my
Happy roam main balance deduct for no reason
Yesterday while I wasn't activating my SIM card, 15 cents was deducted from my main balance for no apparent reason. My free 1.2 GB data was intact as was mine free sms. I didn't call or receive any calls as the SIM card was just activated. This happened even when I was on WIFI. Please advise.
Issues with data roaming in Japan
I've purchased the DT3 plan and got connected to SoftBank network. However, still unable to access data. I've tried restarting and reconnecting to network.
Incoming Call Roaming Charges for Postpaid Accounts
Can Starhub representatives post a copy of the roaming charges for voice calls while overseas including basic charges, connection fee, surcharges, rerouting fees, etc.?