Roaming

Roaming

Learn all about StarHub Roaming here

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Waiver for data roaming charge

I was charged close to a thousand dollars for autoroam charges because my elderly mother activated the phone and it downloaded 40mb of data overseas.  I tried requesting a waiver through customer service but other than a small token reduction starhub said nothing further they can do.  When I first d

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No service while overseas

i already reported this since yesterday but no reply. Kindly assist. My phone has “no service”even if roaming is on automatic opt or even if i changed it to other local telecom providers here in the phil (globe or smart).  Need assistance asap. I have vry impt transactions and i cannot use my phone.

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What is $19 charged for international roaming?

I have traveled overseas quite often and I noticed that $19 was charged for international roaming whenever i was overseas. I don't know why it was charged when my contract provides free international roaming service for 24months. Thank you in advance!

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Aviation Service

What is the Aviation Service charges for?

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Data roaming trouble in Japan

I am unable to connect to my data roaming in Japan. Can somebody assist me please?

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Don't buy Starhub prepaid happy roam for Malaysia

I have been to Malaysia twice and I can never get 4G connection over Starhub Happy Roam. In Singapore I can get 4G connection however in Malaysia, the most I get is 3G+ and I have tested from their different Telcos, all pathetic 3G ... I have posted in this forum before, screenshot the phone screen

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Data Travel not working

Hi I have purchased Data Travel for Asia Pacific, while checking for confirmation, I had encountered some charges. Please assist to waive. Currently I am unable to use any data though i am connected to Telkomsel (Indonesia)Please assist asap.

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Accepted Solution

Terminate smart support basic and international roaming

Hi Starhub,  I would like to cancel my smart support basic and international roaming.Please let me know how to proceed with that. Thank you!

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What is the best plan for roaming incoming calls for prepaid?

Hi, am in India and I want to take a call from Singapore. What is the best plan to reduce the incoming call charges in roaming? Is there any special recharge available for the same?

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Accepted Solution

unknown data roaming charges

Dear Starhub users, Do you actually check your bills?  I been receiving unknown data roaming charges ($6bucks and recently $80bucks) with package like 2kb, 1kb despite my phone Data Roam Setting is off, Data is off. I have asked on my facebook and realised that other starhub user also faced the same

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