Roaming

Roaming

Learn all about StarHub Roaming here

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No signal overseas(China)

I'm traveling in China. No service for my postpaid card. Then I activated roaming services via starhub app, but still no signal. Rebooting and changing sim slot did not help. What should I do?

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Roaming services

Im currently overseas, i can't receive any message, im trying to receive a code from my number but I can't since Im not able to receive sms

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15

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My postpaid number not working in india

I have activated my roaming. But my postpaid sim is not working in India . It is very important for me . I have to receive many OTPs

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7

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Starhub postpaid not working in india

Hi I have my roaming activated. But I am not able to receive any calls . The same sim card I tried on other phone ,still same issue . 

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7

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Text Message While Oveseas

Dear team, I am not able to receive any text message since I came back to Japan last month. I went to the Plaza Singapura branch and checked with the person in charge who said that the SMS and incoming calls would work as usual, yet I have never received a SMS or incoming calls since I left Singa

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18

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Roaming issue in Europe (only 2G)

Hi, I am currently in Europe and have been experiencing roaming issues. I have a 5G Mobile+ postpaid subscription, with data roaming enabled. In The Netherlands, Belgium and France I managed to get 3G data roaming. I am now in Germany and all three providers only offer 2G data roaming for me.

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8

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Starhub M1’s Data Passport Equivalent?

Does Starhub have similar service?

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11

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Unable to receive OTP

Hi, I am currently overseas on a pre-paid SIM. I am able to receive messages and OTP from Starhub when I log into the Starhub Pre-paid app, but unable to receive OTP from other apps. I have set it on roaming, I tried restarting my mobile, clear cache, un-install and re-install the app but still t

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26

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All outgoing calls barred while roaming

My sim doesn't allow outgoing calls while using it in Sri Lanka recently. I was able to use it for few days while in Sri lanka. Could you please help me to restore my outgoing facility while roaming?

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2.2K

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Prepaid Balance $0 All of a Sudden

I have more than $20 in my prepaid balance and it has not expired, just as recently as 2 days ago. Today, I logged onto my Starhub app and discovered the balance was gone and there's $0 (zero) balance now. All along I've been using WIFI and there's no way that I could have incurred any other roaming

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