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A library of self-help articles that you might find useful

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How to Check your Broadband Recontract Eligibility via My StarHub App?

Planning to recontract your StarHub broadband service? However, you are unsure if you’re eligible for recontract and when is your contract end date. Don’t fret. You may simply check your recontract eligibility status via the My StarHub App. Here’s how you can do it.STEP 1: Log in t

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Fixed Line issue

Dear Starhub, I have subscribed to Starhub broadband and included the Home Fixed Line which you charged a subscription and activation for port over. However, the porting was not completely working for me since the beginning of service activation on 3Dec. Only Starhub mobile line can dial in, my M1

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Amazon Prime 3 months free trial activated over at Starhub but cannot get the free 3 months over at my Amazon Prime accout!! Help!!

Hi there..Starhub customer service... I am quite disappointed that when I activated my 3 months free Amazon Prime membership using the My Starhub Apps (as a reward for recontract my fibre broadband), it was not activated over at my Amazon Prime account when I checked. Even though in my My Starhub

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I would like to cancel by online order - Order confirmation : < removed private information >

I would like the order to be canceled as i failed to received the SIM card that was supposed to be sent to me on 1st Dec 2021 and upon checking, the order was still not processed and i have to wait for the order to confirm to reschedule another date for the SIM delivery and i am worried that the fib

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A Look between StarHub’s SmartWiFi and Smart WiFi Pro

An internet connection is a necessity for every home nowadays, right? We always connect with our loved ones, must get through work-from-home workload, and enjoy a little R&R with our favourite shows and movies. That’s why you need the best broadband plan for your online activities! Good th

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What’s the difference between StarHub’s 1Gbps and 2Gbps broadband plan

Need help to decide which StarHub fibre broadband should you get between the 1Gbps and 2Gbps plans? StarHub offers the best WiFi coverage at home with its fibre broadband plans.   But there are various factors to consider what’s the best internet speeds for a household. It usually depend

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Why Get the StarHub Smart WiFi Pro?

Nowadays, an internet connection is a necessity for every home. Everyone needs to connect with their loved ones, get through work-from-home and enjoy a little R&R with your favourite shows and movies.  If you want the best digital experience for work and play at home? With the Sm

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StarHub How-to’s: Improve Your Wireless Broadband Connection at Home

Hello. Welcome to StarHub user guide. We’ll show you How to improve Wireless Connection at home.    This involves the usage on a combination of structured cabling as well as wifi extenders. Some basic tips to take note:   Position your wireless router, modem router, or access point in a central lo

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Common Reasons to Upgrade Your Internet Connection

Nowadays, it’s hard to live without the internet, but sometimes, intermittent internet is almost the same as having no internet at all. In fact, having a reliable internet connection is now necessary with many of us having to work from home and attending online classes.   Are you conside

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How to Choose the Right StarHub Fibre Broadband Plan For You?

In this digital age, an internet connection is a necessity for every home. Especially now that we need to connect with our loved ones, get through our work-from-home workload, attend online classes, and enjoy a little time to watch our favourite shows and movies. That’s why it&n

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