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Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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Proof of Mobile Number Ownership

I need a proof of mobile number ownership for bank account opening, how can I get one?

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extend validity of Prepaid SIM

Can I extend the validity of my prepaid SIM without doing a topup? I have balance in the card and I can do the *123# which extends the usage of the b

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

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38

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Starhub prepaid no service

Hi, I have some issue regarding my starhub prepaid, I forgot to top up my starhub prepaid, so it become no service, how to activate back my starhub pr

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

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14

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Terminate SIM Only Plan

Hi, I want to terminate my Starhub SIM Only Plan, but I am currently overseas and hence, I am not able to call customer service to do so.   Bet

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

Question

46

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Porting prepaid to postpaid failed

I purchased a postpaid sim only plan, and requested to port my starhub prepaid number to the new postpaid plan. I got the new sim delivered today but

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

Question

43

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Prepaid SIM data isn't working

Hello, I bought this SIM card three days ago on Friday but my data doesn't still doesn't work (calling works though). Even though 4G sign appears on t

 posted 

2 months ago

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Last response by 

kly88 

2 months ago

Question

52

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My main wallet balance missing

I’m in Singapore last couple of months without any traveling.  When I turned on my mobile phone after charging, suddenly I got a message “Welcome to I

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

Question

63

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Prepaid balance dropped suddenly

Using Starhub prepaid 8248 5604, account balance suddenly dropped with out making any calls, last time also this happened in 2 days, can you help me t

 posted 

3 years ago

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Last response by 

Priya_R 

3 years ago

Question

1.7K

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Prepaid main wallet disappeared

I topped up 2x 60sgd two day in a row (and even bought a data plan) and my main wallet got deducted to 0 sgd during the same day I topped up. I litera

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59

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Prepaid sim expired - want to get the same number back

Hi,I forgot to extend the prepaid sim top-up / validity and the sim validity has expired on 28/04/2020 more than 3 months ago .. although there was go

 posted 

2 months ago

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Last response by 

Carla_P 

2 months ago

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118

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