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Prepaid

Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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Happy Stars Plus credit

I top up happy stars plus online, which comes with a 10$ credit. How to use this credit amount to buy data plan? When I try to buy data, it seems it w

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Prepaid sim

Hi, I've recently lost access to my starhub prepaid number which I have used to sign up for whatsapp. I accidentally deleted whatsapp off my phone whi

 posted 

15 days ago

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Last response by 

Carla_P 

15 days ago

Question

9

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Proof of Mobile Number Ownership

Hello, Good day!    May I know if it is possible to request for a Proof of Mobile Number Ownership for my prepaid number?   I need it

 posted 

16 days ago

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Last response by 

Carla_P 

16 days ago

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3

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Prepaid balance gone. Again!

Last couple times when my data plan ran out, my main balance ran out very quickly. I thought that may be data connection costs some unreasonable money

 posted 

2 years ago

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Last response by 

Carla_P 

17 days ago

Question

3.4K

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Prepaid Wallet $ ALL GONE

Topped up $10 on 1/10/2020. A few days later, 10 cents gone and today (or maybe earlier), all gone. No usage at all after topping up. Never turned on

 posted 

19 days ago

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Last response by 

Carla_P 

18 days ago

Question

6

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Unauthorized extension of expiry and deduction of prepaid amount

On Oct 7, 8 and 9, I received multiple SMS informing me, "You have successfully received top-up of $0 from agent 6598828***...."My main balance has be

 posted 

22 days ago

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Last response by 

Carla_P 

19 days ago

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25

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Compliant on prepaid card SMS notification

Hi, Today I experienced some issue with the prepaid card SMS notifications and it was very frustrating.  I was using my phone and finished the

 posted 

21 days ago

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Last response by 

Carla_P 

19 days ago

Question

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Getting a prepaid SIM card from abroad

I'm abroad now and requested to submit a local mobile number before departure for Singapore. Question: Is it possible to get a Starhub's prepaid SIM

 posted 

a month ago

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Last response by 

Carla_P 

19 days ago

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6

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Main balance auto deducted for validity extension

Still 4-5 days before prepaid expiry, but 60 cents was deducted twice for extending validity. How do I turn off this autodeduction?

 posted 

a month ago

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Last response by 

Cincin 

22 days ago

Question

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Received unauthorized top up and usage of my own account balance?

I'm not sure how this happened, but is there a way to work my around it to prevent future problems like this and/or trace the perpetrator? I've also c

 posted 

2 months ago

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Last response by 

Cincin 

22 days ago

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