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Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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Do expired prepaid SIM cards count towards the 3-card limit?

I have previously purchased StarHub prepaid SIM cards that have since expired. Do they still count towards the government’s 3 prepaid SIM card p

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Reactivate expired SIM

Hi, I'd like to reactivate my SIM card as I missed the top-up date and now the card seems to have expired. Thank you very much

 posted 

a day ago

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Last response by 

Carla_P 

a day ago

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3

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How do i report and suspend my LOST PREPAID SIM CARD?

Hi i'm Anjelica Wong Yu Ling, bought starhub prepaid sim card many months ago this year. Registered under the number < removed private information

 posted 

2 days ago

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Last response by 

Carla_P 

2 days ago

Question

3

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Green Prepaid SIM card

Hi, my GREEN Prepaid SIM card is PUK locked - what should I do now? I've been using this number for more than 10years.

 posted 

5 days ago

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Last response by 

Carla_P 

5 days ago

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5

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Cannot make outgoing calls

Hi, I need help ASAP. I am unable to make outgoing calls and incoming can’t be received. It says that can’t make calls due to prepaid. Ple

 posted 

7 days ago

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Last response by 

Carla_P 

5 days ago

Question

2

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Balance gone

Hello So i topped up 28 dollars in my main balance after buying the card at a shop. The SMS then shows that the top up was successful. But when I the

 posted 

10 days ago

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Last response by 

Carla_P 

9 days ago

Discussion

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Incorrect mobile bill and no customer service line is answering

I paid my two month mobile contract in full and did not request to extend the contract. You are informing me that I owe two months for a aim card I do

 posted 

10 days ago

 • 

Last response by 

Carla_P 

10 days ago

Discussion

3

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Cant activated Prepaid Sim card

Hi, there can someone assist me for activate my sim card?i tried to contact Hotline but no one answering

 posted 

11 days ago

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Last response by 

Carla_P 

11 days ago

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3

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Prepaid no service overseas

Hi, I am currently working overseas and somehow my prepaid starhub simcard has no service. I have activated data roaming and have sufficient funds in

 posted 

12 days ago

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Last response by 

Carla_P 

12 days ago

Question

3

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Cancel postpaid contract

I've 5 months left on my 2 years 75$/month postpaid contact. Unfortunately, I had to move out of Singapore and now I wanted to cancel my contract. But

 posted 

2 months ago

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Last response by 

Carla_P 

15 days ago

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