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Prepaid

A space for our StarHub prepaid users to discuss tips and tricks

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Activate new sim card

Hi, pls help to activate < removed private information >. I am Lim Teng Yi, do you need my IC number?

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Puk number

Hi. My name is Dara. I would like to request my puk number. Could you please help me sir. Thank you in advance. Name : Surtini Phone Number : <ed

 posted 

3 days ago

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Last response by 

Carla_P 

9 hours ago

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Received unauthorized top up and usage of my own account balance?

I'm not sure how this happened, but is there a way to work my around it to prevent future problems like this and/or trace the perpetrator? I've also c

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Charged for the wrong package

Hi there, I tried purchasing the 4-Week 20GB $25 package but upon purchasing it said I had 'insufficient balance' despite charging my credit card and

 posted 

4 days ago

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Last response by 

Carla_P 

4 days ago

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Receiving SMS when outside Singapore

Hi I am outside Singapore. on a prepaid starhub card. When I receive SMS from singapore, when im outside singapore is it free or will my balance be ch

 posted 

6 days ago

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Last response by 

Carla_P 

6 days ago

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Enabling hotspot with a prepaid number on an Iphone

I can’t enable my hotspot at all after changing to an IPhone, and I don’t think it’s the IPhone problem seeing that when I do try to

 posted 

6 days ago

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Last response by 

Carla_P 

6 days ago

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Accepted Solution

Can I port postpaid number from other telco to StarHub prepaid?

Hello, can I port postpaid number from other telco to StarHub prepaid? Thank you

 posted 

7 days ago

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Last response by 

Jolene_L 

7 days ago

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Are 800 numbers chargeable?

Just checking if 800 numbers are chargeable when the call is made from StarHub Mobile Prepaid, and if so, what is the charge? Thank you.

 posted 

11 days ago

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Last response by 

Carla_P 

11 days ago

Question

6

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Accepted Solution

Can not connect 4G

I bought a new sim card 3 days ago. When I connect to 4G, it says that “Can not connect to cellular network “. I try to restart my phone m

 posted 

13 days ago

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Last response by 

Carla_P 

13 days ago

Question

4

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Request puk code

I at Malaysia now How can I get PUK code I can't call helpline

 posted 

13 days ago

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Last response by 

Carla_P 

13 days ago

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