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A space for StarHub postpaid members to ask questions

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Temporary postpaid line suspension

Hi Starhub staff, I wish to temporary suspend my mobile line for 6 months. I saw the details and I know the conditions, I just don't know where to PM

Question

6

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Request for New Sim Card online

I am currently based overseas but I would need a new sim card replacement for my immediate family member based in Singapore. I am the main subscriber.

 posted 

17 days ago

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Last response by 

Carla_P 

17 days ago

Question

7

1

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Complain of 1633 hotline Agent- Cyrus and Andrew

I had 2 mobile lines with StarHub that are eligible for recontract. I visit the store and realised that new sign up enjoy $200 off handset price while

 posted 

17 days ago

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Last response by 

Carla_P 

17 days ago

Question

11

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payment

hi will starhub cut my line if i pay partially of my bills every month?

 posted 

17 days ago

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Last response by 

Carla_P 

17 days ago

Question

9

1

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Porting failed

Hi, I wanted to switch from Starhub prepaid to Starhub postpaid but the ownership is different, thus porting failed.  Transfer of ownership co

 posted 

18 days ago

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Last response by 

Carla_P 

17 days ago

Question

7

1

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Can't buy SIM only plan online

Can't buy SIM only plan online Need to buy that and port the prepaid to post paid plan at the same time.

 posted 

21 days ago

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Last response by 

Carla_P 

17 days ago

Question

9

1

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Recovery fees

Why i have to pay recovery fees when I already finished paying my overdue fees?!

 posted 

3 years ago

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Last response by 

Meruchan88 

18 days ago

Question

1.7K

2

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Bill

Hello..i have big problem because my ex bf using my name to apply phone line he agree to pay the monthly but i found out when the remainder billing co

 posted 

20 days ago

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Last response by 

Paladin 

18 days ago

Question

11

2

0

Refund of excess payment

Hi please kindly refund excess payment as I really do not need advance payment of 2 month worth of bill

 posted 

19 days ago

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Last response by 

Carla_P 

18 days ago

Question

4

1

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Bill after termination

Anyone knows how to check outstanding bill after termination of service?

 posted 

a month ago

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Last response by 

Carla_P 

18 days ago

Question

6

1

0

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