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Postpaid

A space for StarHub postpaid members to ask questions

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Request of Recontract Voucher

Hi Starhub Team , Would like to seek for the relevant team to assist on my Recontract voucher request ? As I'm keen to recontract one of my mobile s

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Exceeding Monthly Data - Enquiries

Hi Starhub Community, I had turned on my mobile hotspot last Friday to connect to my laptop for a Zoom session lasting about 1.5hrs or so. Unfortunat

 posted 

11 days ago

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Last response by 

Carla_P 

11 days ago

Question

4

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Extension of recontract voucher

Hi Starhub Team I have a recontract voucher expiring on 31 October, can i get an extension to end of next month?

 posted 

12 days ago

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Last response by 

Carla_P 

11 days ago

Question

11

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Starhub mobile Payment Code for Giro Form?

Hi, how does the payment code looks like? My giro was rejected reason: Invalid Starhub payment code but I searched everywhere and unable to find what

 posted 

12 days ago

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Last response by 

Carla_P 

11 days ago

Question

9

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Basic Sms Otp service does not work

Have to restart phone everytime to receive otp for financial transaction. Extremely frustrating. Tried the sum on different phone but same issue. My w

 posted 

14 days ago

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Last response by 

Carla_P 

11 days ago

Question

5

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iPhone 12 esim support

Dear Starhub, It has been 2 years since iPhone XS launched with e-sim capability. I believe this request has been raised multiple times such as the fo

 posted 

17 days ago

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Last response by 

kiezin 

12 days ago

Question

66

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Charges for switching telco

Hi, May I know what are the charges(porting in charges, SIM card charges, etc) for switching from postpaid for other telcos to postpaid for Starhub?

 posted 

13 days ago

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Last response by 

Carla_P 

12 days ago

Question

7

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Check an outstanding termination bill

Hi. How can i check an starhub outstanding termination bill few years ago?

 posted 

13 days ago

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Last response by 

Carla_P 

12 days ago

Question

9

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Accepted Solution

NTUC Union member recontract

Hi Starhub, yesterday i pre-ordered iphone 12 pro with $95 mobile+ plan, applying the CIS promo code for NTUC Union member. But it did not deduct the

 posted 

14 days ago

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Last response by 

Carla_P 

12 days ago

Question

9

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Cancellation of $25 SIM only plan

Hi may I know if I can cancel my $25 SIM only no contract plan temporarily and then renew it after 2 months while retaining the same number? Thank you

 posted 

13 days ago

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Last response by 

Carla_P 

12 days ago

Question

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