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Postpaid

A space for StarHub postpaid members to ask questions

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Recontract eligibility

Hi there, On my starhub app, it shows that i can early recontract on 31st May 2021. i would like to know if i am able to do so after 31st May 2021

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14

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Mobile Wifi Router Problem

Hi I have a postpaid sim card and when I put it in my huawei mobile wifi router it says   : Connection failed. Profile is invalid. Please

Question

5

0

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Order Cancellation

Hi i've made a Phone Plan order by mistake and i would like to cancel it. Tried calling 1633 but they kept asking for my ic number and they said its n

 posted 

20 d ago

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Last response by 

Carla_P 

19 d ago

Question

9

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Change from sim only plan to mobile+ plans

Hi, If I am currently a sim-only plan (non-contract) user, can I change to mobile+ plan when I feel to do so? Is sim-only plan consider prepaid

 posted 

20 d ago

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Last response by 

Carla_P 

19 d ago

Question

10

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Termination

Hi. How to terminate my plan?

 posted 

20 d ago

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Last response by 

Carla_P 

19 d ago

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12

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I felt discriminated by Starhub

After making multiple calls and sending multiple emails, my energy is drained now. Long story cut short, about one month after subscribing one mobi

 posted 

24 d ago

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Last response by 

Carla_P 

22 d ago

Question

17

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Mobile plan terminated and request a refund of deposit

I've terminated my mobile plan last week and paid my last outstanding bill. Please indicate the procedure to initial deposit refunding (S$800 for fo

 posted 

23 d ago

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Last response by 

Carla_P 

22 d ago

Question

8

1

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Temporarily suspend my mobile line

Hi, I would like to temporarily suspend my mobile line as I will be overseas for the next 4 months. Please advise on my next course of action

 posted 

24 d ago

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Last response by 

Carla_P 

22 d ago

Question

9

1

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Deposit refund

Deposit Refund Hi Starhub, I have port in my mobile line to other service provider since april 2021. May I know when can I get back my deposit

 posted 

25 d ago

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Last response by 

Carla_P 

24 d ago

Question

9

2

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Terminate account

I’d like to terminate my account

 posted 

24 d ago

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Last response by 

Carla_P 

24 d ago

Question

16

1

0

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