Skip to main content
Postpaid

Postpaid

A space for StarHub postpaid members to ask questions

4.9K

0

Ask a Question
  • •••
Disappointing StarHub Customer Experience

I would like to lodge a complaint against StarHub general customer service. I have recently logged in several posts on StarHub community site regardin

 posted 

16 days ago

 • 

Last response by 

JuLsHyun 

15 days ago

Discussion

14

1

0

Contract termination - refund for overpaid final bill

Hi, I have ported out of Starhub last month. Prior to porting over, I have settled all amount outstanding. I've recently received a final bill via ema

 posted 

3 months ago

 • 

Last response by 

Carla_P 

15 days ago

Question

112

2

0

SIM Card Activation

I received my new sim card on yesterday 5:00pm. I want to activate my sim card. < removed private information >

 posted 

15 days ago

 • 

Last response by 

Carla_P 

15 days ago

Question

4

1

0

Unable to get SMS OTP

After back to SG, can't get SMS OTP

 posted 

15 days ago

 • 

Last response by 

Carla_P 

15 days ago

Question

3

1

0

How to Cancel Postpaid Plan

I would like to cancel my SIM ONLY plan as I already got another postpaid plan with Starhub. Please advise how can I terminate it. Thanks.

 posted 

16 days ago

 • 

Last response by 

Carla_P 

15 days ago

Question

12

1

0

Unable to Retrieve Bill

Hi, I received an email regarding my Jan e-bill ready for viewing few days back but when I log into my account I am unable to retrieve my e-bill. Plea

 posted 

16 days ago

 • 

Last response by 

Carla_P 

16 days ago

Question

4

1

0

Accepted Solution

Unable to receive OTP and 2FA SMS

Hi, recently I ported my M1 mobile number to StarHub on a Sim only plan non contract and I'm unable to receive one time passwords (OTP) and 2FA SMS se

 posted 

3 years ago

 • 

Last response by 

JuLsHyun 

16 days ago

Question

13.5K

6

0

Termination of Maxmobile Surflite Datapack

Hi, I would like to terminate my Maxmobile Surflite Datapack. Please advise how I should go about doing it. Thank you.

 posted 

16 days ago

 • 

Last response by 

Carla_P 

16 days ago

Question

3

1

0

Starhub really bad service

Early termination charges - starhubs 1 year sim only plan shows “Eligible” as status of recontract instead of the “$300” to re

 posted 

17 days ago

 • 

Last response by 

Carla_P 

16 days ago

Discussion

6

1

0

Get Started!

Ask a question