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A space for StarHub postpaid members to ask questions

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Exceed data usage for $25 SIM Only Plan enquiry

Hi, I have exceeded my data usage by 44MB, so how much extra will I have to pay for my next phone bill? Regards.

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terminate my account

currently i am in india so i need to terminate my mobile service

 posted 

5 days ago

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Last response by 

Carla_P 

4 days ago

Question

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Would I be able to use my passport as an alternative to my IC?

Recently I lost my NRIC and it just so happened that I lost it a day before my delivery comes so I wont be able to show it as proof. With reference to

 posted 

5 days ago

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Last response by 

Carla_P 

5 days ago

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3

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Accepted Solution

postpaid plan to sim only re-contract issue

Hi, I am currently on 24 months postpaid plan which contract is ending on early Dec, 2020. I want to change to 1 year SIM Only contract or SIM only p

 posted 

5 days ago

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Last response by 

Carla_P 

5 days ago

Question

9

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cancellation of plan

i currently hold two number,one which is under welcome plan which i have no use of it anymore can i cancel it.how?

 posted 

5 days ago

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Last response by 

Carla_P 

5 days ago

Question

6

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Mr Zhang

I forgot to renew my contract & was charged for more than twice the contract price for 3 months. I have been a loyal customer for Starhub for many

 posted 

6 days ago

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Last response by 

Carla_P 

5 days ago

Discussion

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Click and collect

Hi didnt receive any email after choosing click and collect. Contacted hotline and they say i need to wait 24 hr for the email to be resent. Is this n

 posted 

8 days ago

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Last response by 

Carla_P 

5 days ago

Question

9

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to downgrade my plan

hi ive been trying to downgrade my plan to sim only as my current contract has already ended. but after trying for several times to downgrade at the s

 posted 

8 days ago

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Last response by 

Carla_P 

5 days ago

Question

8

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Contract end

Hi there.. i just want ask if my mobile+ $65 2 year plan contract ended,can i choose not to continue the contract,and what should i do?

 posted 

8 days ago

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Last response by 

Carla_P 

8 days ago

Question

12

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unable to send code

when i want to add payment under mobile number and key the mumber i always get the "unable to send code" or " mobile billing issue"

 posted 

8 days ago

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Last response by 

Carla_P 

8 days ago

Question

3

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