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A space for StarHub postpaid members to ask questions

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Bill overpaid - seeking refund

I have switched to another telco. Please let me know who should I PM my details to in order to get refund from my overpaid bill. Thank you.

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3.1K

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Not able to receive SMS and OTP

Hi Starhub helpdesk, Suddenly these few days, I am not able to receive the sms and OTP messages. How to resolve ? I have did a reset but this does

 posted 

10 days ago

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Last response by 

Carla_P 

10 days ago

Question

3

1

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Accepted Solution

Switch $50 2 year plans to Sim only plan (Contract Expired)

My $50 2 year plans has expired yesterday, and I'm trying to switch it to Sim only plan today, but the online store doesn't allow me to do so, and it

 posted 

10 days ago

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Last response by 

Carla_P 

10 days ago

Question

14

1

0

Accepted Solution

terminate smart support

Who know how to terminate the smart support service? Thanks

 posted 

3 years ago

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Last response by 

Carla_P 

10 days ago

Question

2.2K

2

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CIS Sim only plan- Free IDD 018.

Hi Team, I have swicthed to CIS Sim only plan from mobile contract plan, like to check about how much minutues is allow to use for Free IDD 018 overs

 posted 

20 days ago

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Last response by 

zIp-dIsK 

11 days ago

Question

7

2

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5G network does not have internet connection.

I have a CIS plan with Starhub and my they recently activated the 5G connection in my account. I am using Samsung Galaxy Utra 5G device but everytime

 posted 

16 days ago

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Last response by 

zIp-dIsK 

11 days ago

Question

15

2

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Data quality turns bad after switching to one-year contract

Hi, I was previously using a SIM-only no-contract plan and just recently switched over to SIM-only 1-year plan. However once I switched over, the mobi

 posted 

13 days ago

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Last response by 

zIp-dIsK 

11 days ago

Question

14

3

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Terminated my bills but still bills keep coming

My bills still get charged right after termination, Why am I charge still right after termination and also my contract has ended.

 posted 

11 days ago

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Last response by 

Carla_P 

11 days ago

Question

10

1

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When do i terminate my contract if i don't want to have any termination fees?

My contract will expire on 14 march 2021. I am planning to change to another telecom and would like to know if there would be any termination fees. An

 posted 

12 days ago

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Last response by 

Carla_P 

11 days ago

Question

10

1

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Voicemail as outgoing minutes?

hi i was overseas for the last billing cycle. I have switched off my phone but found few minutes of outgoing calls on my starhub bill.  Does a

 posted 

12 days ago

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Last response by 

Carla_P 

12 days ago

Question

6

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