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Postpaid

A space for StarHub postpaid members to ask questions

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Multi sim

Multi sim will not be available for the 4g plan. What are the options available, as i need to have 2  sims.  

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4

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Billing

Hi I was charged a termination fees as I didn't pay my bills for 2 months but as I was about to, termination fees was applied and I wasn't even inform

 posted 

2 days ago

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Last response by 

Carla_P 

3 hours ago

Question

6

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Feedback & complaint

Hi all , This afternoon I called in regarding I'm shifting new flat soon and wanted my homehub service to change to my new place . What the customer s

 posted 

4 years ago

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Last response by 

Carla_P 

4 hours ago

Question

6.7K

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Want to terminate post-paid account but account doesn't exist?

I am terminating a post-paid account on another's behalf, but I am unable to because this account does not seem to exist.   Called 1633 from my

 posted 

2 days ago

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Last response by 

Carla_P 

5 hours ago

Question

3

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Recontract Voucher

Hi Starhub,   My mobile contract will be ending at 28 Sept 2020. I have yet to receive any recontract voucher. Is it still available?   Tha

 posted 

2 days ago

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Last response by 

Carla_P 

6 hours ago

Question

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Global SMS and Global Call

I just receive a Starhub bill and I seen that I have been texting someone in Global side and Call.. How to check if it a fake call/sms?

 posted 

2 days ago

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Last response by 

Carla_P 

6 hours ago

Question

6

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$500 Recontract Voucher

My XL line is 1 year on 1 Oct.   How will i receive the $500 recontract voucher?  And what plan must i recontract to?  

 posted 

3 days ago

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Last response by 

Carla_P 

6 hours ago

Question

7

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Billing for Netflix

In April Bill for my mobile, I notice that I was  charged for $19.80 for Netflix under third party service. in April Bill for TV, Broadband, I noticed

 posted 

5 months ago

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Last response by 

ananth83 

2 days ago

Question

1.6K

5

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Absurd Sim Card exchange policy

I find it absurd thatas a Starhub customer for the past more than 20 years that rules pertaining to SIM card exchange cannot be relaxed. So recently

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4

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Termination of current contract

Hi All, If I terminate current contract on the specific date stated in the contract details, what will happen? Below is an example:   Current

 posted 

3 days ago

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Last response by 

Carla_P 

3 days ago

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