HomeHub Go

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Cheated by Starhub LTD for upgrade now being charged for termination charges of 1.5k

After the bad encounter with the previous customer service ,my troubles are yet over I signed up for free early upgrade entitled to both new and existing starhub customers. and I called in to upgrade of my home broadband and tv bundle that was posted on their  website as a free upgrade for existing

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De-bundle of mobile from Homehub Go still required after contract expires?

why am I not able to sign up for SIM only mobile plan when my Homehub Go contract has already expired? And also why is it taking more than 36 hrs to de-bundle

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Hope the management can take action against CS Tom for misleading sales

Hope the management can take action against CS Tom for misleading sales . He has caused me a lot of unhappiness and issues with callback and after sales service. Please look into the matter seriously and take action against such staff who tarnish the company reputation

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Hope the management can take action against CS Tom for misleading sales

Hope the management can take action against Customer service Tom for misleading sales . He has caused me a lot of unhappiness and issues with callback and after sales service. Please look into the matter seriously and take action against such staff who tarnish the company reputation

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304

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Pokémon movie promo audio on Godzilla video

Noted the big mistake during the promo on the break of WBtv at around 1900plus on Monday evening.... it ended with “StarHub was the proud sponsor of the Pokémon movie” so I assume that it was wrong video that was air.

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Customer service personnel giving wrong information

I went to the Starhub shop at Nex on 9th April 2019 as I wanted to recontract from Home Hub 1000 to Home Hub Plus. The account is in my wifes name so i brought an authorisation letter as well as a photocopy of her NRIC. I met a CSO named Tommy and he told me about the various options i had. I decide

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Go hub members annual handset upgrade

Are home hub go members still eligible for the annual handset upgrade?

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626

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Loss of Signal

Since yesterday 28 Jan morning onwards, I am getting Loss Of Signal (LOS) RED light blinking intermittently on my Nucleas Connect Fibre termination box and my 1GBps Internet does not work and the Cable TV also works at times only.  Called Starhub customer service at 1633 and spoken and did whatever

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748

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The value of being a Hubber

Under previous managements, Starhub has been the pioneer of hubbing (consolidating many different services into 1). After all these years, it seems hubbing is no longer a priority to Starhub. I was asked to de-bundle my HomeHub Go plan from the HomeHub last year. This year as I enquire on the recont

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1.3K

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Overcharged

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