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Cheated by Starhub LTD for upgrade now being charged for termination charges of 1.5k

After the bad encounter with the previous customer service ,my troubles are yet over I signed up for free early upgrade entitled to both new and exist

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De-bundle of mobile from Homehub Go still required after contract expires?

why am I not able to sign up for SIM only mobile plan when my Homehub Go contract has already expired? And also why is it taking more than 36 hrs to d

 posted 

2 years ago

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Last response by 

Amy_Law 

2 years ago

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213

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Hope the management can take action against CS Tom for misleading sales

Hope the management can take action against CS Tom for misleading sales . He has caused me a lot of unhappiness and issues with callback and after sal

 posted 

2 years ago

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Last response by 

Amy_Law 

2 years ago

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233

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Hope the management can take action against CS Tom for misleading sales

Hope the management can take action against Customer service Tom for misleading sales . He has caused me a lot of unhappiness and issues with callback

 posted 

2 years ago

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Last response by 

Amy_Law 

2 years ago

Question

296

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Pokémon movie promo audio on Godzilla video

Noted the big mistake during the promo on the break of WBtv at around 1900plus on Monday evening.... it ended with “StarHub was the proud sponsor of t

 posted 

2 years ago

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Last response by 

Jolene_L 

2 years ago

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502

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Accepted Solution

Customer service personnel giving wrong information

I went to the Starhub shop at Nex on 9th April 2019 as I wanted to recontract from Home Hub 1000 to Home Hub Plus. The account is in my wifes name so

 posted 

2 years ago

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Last response by 

JacksonTZG 

2 years ago

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611

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Go hub members annual handset upgrade

Are home hub go members still eligible for the annual handset upgrade?

 posted 

2 years ago

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Last response by 

Lyn L 

2 years ago

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621

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Loss of Signal

Since yesterday 28 Jan morning onwards, I am getting Loss Of Signal (LOS) RED light blinking intermittently on my Nucleas Connect Fibre termination bo

 posted 

2 years ago

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Last response by 

NGeorge 

2 years ago

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746

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The value of being a Hubber

Under previous managements, Starhub has been the pioneer of hubbing (consolidating many different services into 1). After all these years, it seems hu

 posted 

2 years ago

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Last response by 

JacksonTZG 

2 years ago

Question

1.3K

2

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Overcharged

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475

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