Announcement
Whenever upon recontract, there are some changes in the usage based on the current billing cycle period and actual changes take into effect.
This will occur even if it on the same plan &or no other changes made.
The usage will be pro-rated accordingly.
For more info, refer to the links;
>> Recontract &or Upgrade Mobile Plan
>> Video on the explanation by CS
i am not starhub staff &or related to.
Your issue lies in Prepaid and Postpaid is not the same.
Do read more on point 1 on this link;
Text in full: --- quote ---
"Full Mobile Number Portability is an enhanced mobile number portability solution that will allow you to retain full use of your existing phone number, even when you switch service providers. As such, you will not have to go through the hassle of updating all your contacts on a new number from your new service provider.
Prepaid and postpaid mobile subscribers can make use of this solution to retain their original phone numbers. However, the service is only applicable for prepaid to prepaid and postpaid to postpaid mobile subscribers only."
---- unquoted ---
But there is another way to resolve this issue.
There is a possible you may have to convert Prepaid to Postpaid at the same Telco first.
For Postpaid, you may have to take the SIM-only plan which allow you to terminate as no contract.
For most other Telco(s), there is this commitment of 1 month, except Starhub.
Hence you have Telco-1 Postpaid SIM-only plan.
Then you can do port Telco-1 Postpaid to Telco-2 Postpaid and Change of Number at the same time.
I had done this method before using Telco-1 SIM-only plan.
As other Telco(s) do have commitment of at least 1 month for SIM-only plan, this may be the issue.
I did a port from Telco-1 (M1) to Starhub Postpaid number and include as Change of Number to an existing Starhub Postpaid number.
In 1st case, i had done it within 1 month so had to pay $50 to M1 for terminate within 1 month.
As for 2nd case, there is no issue as it was done after 1 month sign-up to (M1) SIM-only plan.
So, the only solution for you is to convert Prepaid to Postpaid SIM-only plan.
After 1 month then you can port to Starub Postpaid & Change of Number at the same time.
At the same time you can have "Change of Number" which Starhub charge $32.10 incl gst.
Additional of New SIM card is chargeable at $37.45 incl gst, as it applies due to not able to use original SIM card.
This do work as i had done it before twice.
Regards.
Hi @ Eqk
When you're porting a number, you're essentially requesting for a change of number.
So don't worry, the ported SingTel number will replace your StarHub postpaid number safely. You will need to port your SingTel/M1 prepaid mobile line to a StarHub Prepaid Mobile first before porting over to StarHub Postpaid Mobile Line.
The cost will be the SIM Card charges for the StarHub Prepaid Card.
Both postpaid lines are still on active contract.
Do note that Change of Number can be done even if the line is on contract.
Whether it is porting or new number, it do not matter.
Hope this clarify you better.
Should you require further understanding, please do post and will assist you if able to.
Regards.
> Do note that just to request for a standard SIM card will do as it come with pre-cut sizes.
As there are users who specially wanted a nano SIM card itself, which may encountered problem later.
Edit: Do note that there are charges for replacement of SIM card.
You can contact Sales hotline 1630 CS to make your request.
Do take note that the CS required your transaction code as stated at the end of the Online purchase.
Alternately you can write to forum staff to assist you.
Do PM (private message) forum staff to look into your case on this matter.
On top right next to your name click on the Icon and select the Message icon.
As in email format, select >> Compose New Message
In the *Send to; forum staff >> Amy_Law, Jolene_L [Note: Do input exactly or copy & paste.]
Please submit and provide with the following information;
Registered subscriber Name, NRIC/FIN number, contact, email.
How to send a PM (Private Message) on StarHub Community?
i am not starhub staff &or related to.