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Fibre TV poor quality

Valued Commentator

Fibre TV poor quality

Just had Fibre TV installed. Really disappointed as picture is low resolution and refresh is even worse. Not half as good as the cable TV service. Tried calling to enquire but call connection dropped just after I got through (after waiting on hold for 10 minutes) - no attempt to call me back.

3 REPLIES
Administrator

Re: Fibre TV poor quality

Hi Ausmar, kindly PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) >> HERE << to assist you further. Thank you.

Valued Commentator

Re: Fibre TV poor quality

Huh? What error is this? It’s likely to be a problem with the quality of your service. Either the STBs are or Low specification and unable to decide the HD signal or you are simply not transmitting a quality signal via your IPTV lnetwork.

Highlighted
Community Manager

Re: Fibre TV poor quality

Hi ausmar

 

I hear you and sometimes there may intermittent or distorted images due to broadcasting signal issues too. For us to isolate the issue, please provide us with the requested information via PM where we can arrange for technical assistance.

 

- Amy