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Fibre TV Re-contract - Mandatory to sign up for HD Upsize?

Valued Commentator

Fibre TV Re-contract - Mandatory to sign up for HD Upsize?

Just had 2 weeks of not so pleasant experience trying to convert my cable TV to Fibre TV. 

 

I finally managed to sign up but was told that it is mandatory to take up HD upsize with 3 basic groups and there is no option to opt out. Staff told me it's a new policy.

 

Is this true? No where in my offer letter sent to me or the website states as such. 

 

Can someone help me out on this. 

1 REPLY
Community Manager

Re: Fibre TV Re-contract - Mandatory to sign up for HD Upsize?

Hi Vraj

 

Thank you for sharing your concerns.

 

You'll not be able to watch the channels that are produced solely in HD if you don't take up the HD Upsize. This is the reason for the subscription.

 

You may want to consider taking up the Go Streaming Box at www.starhub.com/go-box?icid=int-31B-StarHubCM-201808-cm-prodSer instead if you don't want to take up HD Upsize. 

 

- Amy