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Cannot subscribe to new channels by pressing the blue button on the remote

Valued Commentator

Cannot subscribe to new channels by pressing the blue button on the remote

 
4 REPLIES
Community Manager

Re: Cannot subscribe to new channels by pressing the blue button on the remote

Hi @ alzag

 

Are you still experiencing the issue after a reboot of your set top box (and ONT, if using Fibre TV) to refresh your connection?
 

- Amy
Valued Commentator

Re: Cannot subscribe to new channels by pressing the blue button on the remote

Hi,

Issue resolved by adding the channel with my HUB id ...thank you.

Rgds
Valued Commentator

Re: Cannot subscribe to new channels by pressing the blue button on the remote

I want to subscribe 222 World Cup channel but blue button doesn't actively detect my request. Pressing button many times and keep pressing for long period but it didn't work. I appreciate you to activate my World Cup channel

 

Community Manager

Re: Cannot subscribe to new channels by pressing the blue button on the remote

Hi Masashi

 

Have you also tried activating it via My Account Manager at http://bit.ly/2wgDmwQ?

 

- Amy