I recently signed up for surfhub15 and was scheduled to have fibre cable company to come to my home to fix up the network.
However, one week to my subscription, I received a call informing me about issues of the fibre company and therefore fixing of network has to be postponed for 1-2months!? Till further notice.
My current home broadband with M1 is no longer on monthly subscription and I am therefore being charged by m1 the full price of $99 for the broadband usage.
Will starhub be bearing for the losses I am incurring right now? My surfhub fibre broadband has not been fixed up yet, I am being charged by m1 for my broadband because starhub broadband is facing issues.
I opted for surfhub in view that it is more cost efficient. End up I am paying more than what I should.
Please assist urgently. Please call me. I was told that I would get a phone call by your contact centre but I did not.
Do write to forum staff to assist you regarding your issue.
Regarding to surfhub billing, refer to link > SurfHub Bill
Please submit and provide with the following information;
Registered subscriber name, NRIC/FIN number, Mobile number, and any other details;
I am not Starhub staff &or related to.