Starhub Go app not streaming in HD on android devices

[Pixel_Lag]

Does anybody have issues on starhub go app not streaming in HD. I am on wifi and on 2 different android devices and have the same results. Tested on 2 different ISP from starhub and Singtel with strong wifi signal on 2 different android devices with updated starhub go app still not having HD stream.

Used to have HD before after the video stream a few seconds in it will changed to HD automatically but not now. Just checking if anybody have the same issue. No issue if watching from pc.

Any starhub staff can help or check on this? Thank you.

[Carla_P]

Hi Pixel_Lag! I'm sorry for the inconvenience this has caused you. I suggest that you uninstall the StarHub Go app and then re-install it. If you still encounter the same issue, please get back to me. Thanks. 

[StarHub]

Hello Pixel_Lag,

Thanks for contacting us here on StarHub Community. Please try to reinstall the StarHub Go app, if the issue still persist do direct your query over to Facebook private message (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

-Hazel

[Pixel_Lag]

Hello, I have uninstall and reinstall multiple times on both devices but still encounter the same issue even after let it stream for 10 to 15 mins it will not changed to HD automatically. Installed starhub go app is version 3.10.24 (3312).

[StarHub]

As this requires us to refer to your account details, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

-Carly

[Pixel_Lag]

Send a tweet to starhub tweeter. Please help to log a case.

[StarHub]

Hi Pixel_Lag,

I understand that you already uninstalled the app and yet the issue is still there. With this, please send us a message through Facebook private message (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) and we'll assist you from there on checking your account details. Thank you.

-Hazel