Both live channel and content only open for 1-2 second and the screen goes blank when watching it on IPad mini.
No problem for Android devices though.
Hi YH Tan, have you tried to restart your iPad mini? Let us know if you're still facing issues. Thank you - Josephine
Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that we can get in touch and assist you further. Thank you.- Josephine
I have PM the detail information requested last week.
No news, no body contact me.
Sorry for the delay. We've received your PM. To confirm, have you tried reinstalling the app and re-logging in to see if the issue recurs?
Yes, tried that - several combination with restart and etc. Still problem persisted.
Thanks for the confirmation. Please provide us with the model of the iPad and the firmware version for us to check further.