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StarHub Go not working on IPad mini

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Senior Contributor

StarHub Go not working on IPad mini

Both live channel and content only open for 1-2 second and the screen goes blank when watching it on IPad mini.

 

No problem for Android devices though.

 

Please help.

Everyone's Tags (1)
14 REPLIES 14
Community Manager

Re: StarHub Go not working on IPad mini

Hi YH Tan, have you tried to restart your iPad mini? Let us know if you're still facing issues. Thank you - Josephine

Senior Contributor

Re: StarHub Go not working on IPad mini

Yes, done that. Problem persisted

Community Manager

Re: StarHub Go not working on IPad mini

Please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that we can get in touch and assist you further. Thank you.- Josephine

Senior Contributor

Re: StarHub Go not working on IPad mini

I have PM the detail information requested last week. 

 

No news, no body contact me.

 

Any update?

Alumni (Retired)

Re: StarHub Go not working on IPad mini

Hi YH,

Sorry for the delay. We've received your PM. To confirm, have you tried reinstalling the app and re-logging in to see if the issue recurs?

- Amy
Senior Contributor

Re: StarHub Go not working on IPad mini

Hi Amy,

Yes, tried that - several combination with restart and etc. Still problem persisted.

 

Alumni (Retired)

Re: StarHub Go not working on IPad mini

Thanks for the confirmation. Please provide us with the model of the iPad and the firmware version for us to check further. 

- Amy
Senior Contributor

Re: StarHub Go not working on IPad mini

Model ME276ZP/A

OS version 10.2.1

Alumni (Retired)

Re: StarHub Go not working on IPad mini

H @YH Tan, I have dropped you a PM. Thank you. - Sofia

Sofia