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Data charges for starhub go

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Valued Commentator

Data charges for starhub go

Hi, may i ask why is there still data charge when i use starhub go when it says it is unlitmited if you are a starhub tv subcriber? 

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2 REPLIES 2
Grand Guru

Re: Data charges for starhub go

Hi  @Hongxi1

 

Are you referring to the data usage on the My Starhub app or in My Account using Hub iD.

If yes, this is to reflect current data usage being used, including the free for specific website, such as Starhub Go and SPH websites.

 

If it is stated on the Starhub bill, there should have to include &or credit on the data usage for Starhub Go.

For this, you can ask forum staff, next para, to look into this for you.

 

Please do submit your request and include subscriber details to, 

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter.

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.

Community Relationship Manager

Re: Data charges for starhub go

Hi @Hongxi1, data used to stream StarHub Go videos will be free for StarHub Postpaid mobile customers. Do note that the APN settings on your device should be set to SHWAP if you're using Android phone and for iPhone, it is already defaulted to SHWAP.

 

As you are a StarHub TV customer, you get free StarHub Go access to those channels that you have subscribed for your TV bundle.