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Cancelling starhub go

SOLVED
Valued Commentator

Cancelling starhub go

It is frustratingly (and intentionally??) difficult to cancel starhub go which I do not use. Yet I'm being charged for it.

 

Please advise how I can cancel my starhub go.

 

I am not subscrided to cable tv.

Interestingly I can't seem to find a way in my starhub app to stop starhub from automatically charging starhub go monthly.

 

Please assist and stop it and if u can, waive the charge for it.

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager
Solution

Re: Cancelling starhub go

Hi Luficrem

 

Have you gone through the StarHub Go app and gone to My Transactions to see if you're able to remove your subscription there? 

 

- Amy

- Amy
5 REPLIES
Respected Advocate

Re: Cancelling starhub go

Actually, its quite easy to cancel Starhub Go. 

 

Just login to your Starhub account with your Hub ID.

 

Navigate to Manage My Account.

 

Scroll down to Manage My Service. Under Starhub TV, click View & Manage.

 

Scroll to Billed Value Added Services, click Modify.

 

StarHub TV Go should be parked under Value-Added Services. You can cancel it there.

 

Good luck! 

Highlighted
Community Manager
Solution

Re: Cancelling starhub go

Hi Luficrem

 

Have you gone through the StarHub Go app and gone to My Transactions to see if you're able to remove your subscription there? 

 

- Amy

- Amy
Valued Commentator

Re: Cancelling starhub go

Seems can't do it from my Starhub app.
Managed to do it through web browser.
Even though the instructions listed not exactly correct, but I've managed to finally removed that service. Thanks.
New Commentator

Re: Cancelling starhub go

Can you tell me how to unsubscribe starhub Go? Its so frustrating to find
Customer Service

Re: Cancelling starhub go

Hi, please PM us your subscriber name, registered Hub ID / email address and prepaid mobile number to https://bit.ly/2S5w5qq, we’ll arrange for assistance. Thank you.


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