GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

WD my passport not working with set up Box.

Respected Commentator

WD my passport not working with set up Box.

Hi. 

 

I bought the WD MY PASSPORT 1TB not the ultra version. And after plugged into the set up Box, it is not recognised. Any advice? Thanks.

5 REPLIES 5
Grand Guru

Re: WD my passport not working with set up Box.


@mi88888 wrote:

Hi. 

 

I bought the WD MY PASSPORT 1TB not the ultra version. And after plugged into the set up Box, it is not recognised. Any advice? Thanks.


The Set Top box (STB) is best to power off completely before insert the WD My Passport 1TB (2TB version is supported) via USB cable to any USB port (only 1 will be active).

Then power on and turn one the STB via remote control and do wait for the STB to detect the HDD and the format process to initiate.

This process may take some times so please wait for it to complete.

Once the process is completed it will be ready to use.

 

Do note that you need to have the Recording feature subscription of $4 /month.

Without this Recording feature subscription there will not be any recording allowed.

 

For to subscribe the Recording feature either contact 1633 CSO or write to forum CSO to assist you.

Please send to this link to; >> Send private message to Starhub CS  

Do note that currently, forum staff mailbox may be having some problem, so send to Starhub CS.

 

Please submit and provide with the following information;

Message Subject:

Registered subscriber full Name, NRIC/FIN number, account (if any) and your contact & email.

Description:  Do include any other queries here &or this thread for reference.

 

How to send a PM (Private Message) on StarHub Community?

 

 

 

i am not starhub staff.

Respected Commentator

Re: WD my passport not working with set up Box.

Hi. I managed to get the device detected.
Do you want media centre to access your files? I clicked yes.

Hard disk format, I clicked yes.

Do you want to enable smart TV, I clicked yes.

Then the hdd is blinking now.
The screen back to just watching TV mode. No more prompt msg.

Is this correct?
Grand Guru

Re: WD my passport not working with set up Box.

Hi,

 

Yes.

Enjoy watch and recording.

 

If you are using Fibre TV Set top box (STB) you can watch 1 channel and record another channel at the same time.

Or record 2 channels at the same time but unable to watch any channel, as STB have to be in standby mode.

 

You can watch 2 channels at the same time via PIP - Picture In Picture feature.

 

For more info & details do refer to > Set Top Box User Guides

 

 

 

i am not starhub staff.

Respected Commentator

Re: WD my passport not working with set up Box.

Hey Eric!

 

Thanks for your instant reply.

 

Im really happy that the drive is working!

 

Thanks for sharing the additional features.

 

Btw, can we records 2 shows on 2 channels at the same time?

Grand Guru

Re: WD my passport not working with set up Box.


@mi88888 wrote:

Hey Eric!

 

Thanks for your instant reply.

 

Im really happy that the drive is working!

 

Thanks for sharing the additional features.

 

Btw, can we records 2 shows on 2 channels at the same time?


Yes you can record 2 channels at the same time but the STB must be on standby.

Meaning the STB light show red instead on green as using the remote control to turn off.

 

Also you can watch and record on 2 different channels at the same time.

Most likely the STB do have at least 2 tuners for 2 different channels at the same time.

 

 

 

 

Regards,

Eric.