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WD 1TB My Passport Ultra - after subscription termination

SOLVED
Senior Commentator

Re: WD 1TB My Passport Ultra - after subscription termination

It worked perfectly, you are a real Champion, thanks a lot.
Respected Advocate

Re: WD 1TB My Passport Ultra - after subscription termination

I have a related question for those who may know.

 

As we all know, Cable will be phased out in the future. 

 

Say, when that happens, and I switch over to Fibre, will I be able to continue using the same WD HDD that I'm currently using on my Cable Smart TV?

 

Of cos, I'm assuming that the old recordings will be gone. But will the old HDD still works on the Fibre STB? 

Community Manager

Re: WD 1TB My Passport Ultra - after subscription termination

Hi lonewolfsg

 

Thank you for your continued patience in this time of high volumes.

 

Yes, you'll be able to use the same supported hard disk (provided it's the model at www.starhub.com/smarttv?icid=int-31B-StarHubCM-201808-cm-prodSer). The recordings will not be retained though.

 

- Amy
Valued Commentator

Re: WD 1TB My Passport Ultra - after subscription termination

hi, i went into disk management but cannot see the HDD. i only see disk 0 and disk 1 which seems like my computer laptop disk. cant risk to delete my drive accidentally. haha. may i know what does yours read?
Community Manager

Re: WD 1TB My Passport Ultra - after subscription termination

Hi Fabian, we will advise you to restart the set top box and HDD device to see if the issue persist. Do provide us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. 


If my post answers your question, please click on the "Accept as Solution" button!
Valued Commentator

Re: WD 1TB My Passport Ultra - after subscription termination

I have made a reply to you via pm.
You have not gotten back to me.
Looking forward.
Thanks!
Community Manager

Re: WD 1TB My Passport Ultra - after subscription termination

Hi fabianpoon,

 

I have sent you a PM, but you might have missed it.

 

Simply contact Western Digital for assistance directly instead. at https://support.wdc.com/contact_phone.aspx.

 

Hope this helps. Smiley Happy

 

- Jackson
Grand Guru

Re: WD 1TB My Passport Ultra - after subscription termination


@fabianpoon wrote:
hi, i went into disk management but cannot see the HDD. i only see disk 0 and disk 1 which seems like my computer laptop disk. cant risk to delete my drive accidentally. haha. may i know what does yours read?

Hi,

 

There is a way to detect which HDD is disk 0 &or disk 1.

Please refer to my other posts for some details.

 

When it is in the Computer Management, do click on Device Manager on the left panel.

Next on the right panel do click on Disk Drive to show all available drives.

Then select the WD My Passport drive and right-click select Properties and next Populate.

Refer to picture.

 

WD_Device-Manager.JPG

 

As it will identify the Disk as Disk 1.

 

Next step.

On the left panel select Disk Management.

Next at the Disk 1 (if it is the WD My Passport HDD and i am using 2TB) click inside to highlight.

Refer to next picture.

 

WD_Disk-Mangement.JPG

 

Do note that you may not be able to see the pop-up window if blocked or closed.

Although the capacity is not the same due to some space is used & managed by the system.

 

On the highlight then do right-click to Delete.

Next to follow with Format the drive accordingly.

 

Hope this helps.

 

 

 

i am not starhub staff.