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StarHub TV Basic Troubleshooting

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Customer Service

StarHub TV Basic Troubleshooting

There is no power when I try to switch on my set-top box! What should I do?

 

Please try the following basic troubleshooting steps:

 

1)    Check if power cord is connected properly

2)    Try connecting the set-top box to another powerpoint

 

You may bring the set-top box and power cord to one of our Customer Service Centres for an exchange if the issue persists.

 

 

I received an error regarding Smart Card validation

Please allow up to 30 minutes for Smart Card validation. If the message does not go away, please contact us at our 24-hour Technical Helpdesk at 1633 or leave us your details at StarHub Cares and we will get back to you soon.

 

 

Incorrect / incompatible resolution on my TV

For the resolution on HD set-top boxes, use the # key on the StarHub TV remote control to cycle through the available resolutions until the desired resolution is obtained.

 

 

Blank screen on my TV

You will need to ensure that your TV is set to display from the correct input.

 

For Non-HD set-top boxes, please check if the set-top box is connected to the TV using AV cables. Alternatively, please check your TV remote and ensure that correct mode has been selected (e.g. AV1, AV2, AV3, etc) 

 

For HD set-top boxes, please check your TV remote and ensure that the correct mode has been selected (e.g. HD1, HDMI, etc)

 

 

TV Screen Prompt ''Signal Not Found'' Message   

Check the coaxial cable connection between the Cable Point and the set-top box to ensure the proper connection.

 

If the connection has been properly secured, you may wish to test out with another coaxial cable if possible.

 

If you have just moved to this address or just subscribed to SH TV at this address, simply connect the TV to the cable point and check if you are able to receive the StarHub TV Preview Channel at UHF 743.25 MHz:

test_pattern.jpg

If you are unable to receive this preview channel, the signal might have not been activated for your unit or the address is not cable ready for the delivery of StarHub TV. Please contact StarHub for further assistance. 

 

 

1 ACCEPTED SOLUTION

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Customer Service
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Re: StarHub TV Basic Troubleshooting

We hope that this helped! Let us know if we can assist further Smiley Happy
5 REPLIES 5
Customer Service
Solution

Re: StarHub TV Basic Troubleshooting

We hope that this helped! Let us know if we can assist further Smiley Happy
Respected Commentator

Re: StarHub TV Basic Troubleshooting

Hi my set top box is still shows smart card validation for 3 days now (newly applied). Tried to call 1633 but no one dares to pick up. Hoping you resolve the issue.
Administrator

Re: StarHub TV Basic Troubleshooting

Hi jree,

I assure you it is nothing to do with daring to pick up a call or not.
In a proper callcentre, all available staff will have to pick up any incoming call.

Back to your issue, I suggest you fill up this form and let our staff come back to you.
We usually respond within 24 to 48 hours.

http://bit.ly/StarHubQuery

Thanks.


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy



Respected Commentator

Re: StarHub TV Basic Troubleshooting

Hi i have filled up already this yesterday but no feedback or acknowledgement. It was frustrating to call your hotline so many times and keep waiting and holding for up to 10 mins...btw, will do fill up again. Thanks for your feedback.
New Commentator

Re: StarHub TV Basic Troubleshooting


@StarHubCares wrote:
We hope that 

@StarHubCares wrote:
We hope that this helped! Let us know if we can assist further Smiley Happy