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SmartCard Was Never Received

Fab
Valued Contributor

SmartCard Was Never Received

I experienced two incidents where the smartcard was never received. Once was at my mother-in-law place - the card was never received and no one noted until no TV  reception. Given the benefit of doubt, we solved the problem by heading to the starhub centre to replace the entire box. 

 

Now, at my own house, the same incident repeated itself - no smartcard was ever received. And now no cable. 

 

Twice it happen, Did Starhub ever dispatch the smartcard ? Disappointed Twice. Smiley Frustrated

5 REPLIES 5
Community Manager

Re: SmartCard Was Never Received

Hi Fab

Sorry to make you feel this way. Able to send your details to http://bit.ly/StarHubQuery ? We will assist you on this.
Fab
Valued Contributor

Re: SmartCard Was Never Received

Hi Simon

Already did submit my details, but 8 days and counting ...... No card ..... No respond ...... Long weekend no TV. Ask to escalate to a call centre manager, but again no respond ...... Help help please .
Everyone's Tags (3)
Hub Master

Re: SmartCard Was Never Received

@Fab

Anyone gotten back to you yet?
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Home is where the ♥ is
Fab
Valued Contributor

Re: SmartCard Was Never Received

Hi Kai Boon

Not yet ... Still waiting. Also checking postman daily.
Highlighted
Hub Master

Re: SmartCard Was Never Received

Don't worry. The Customer Service Team is on it.
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Home is where the ♥ is