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Sluggish set-top box

Esteemed Commentator

Re: Sluggish set-top box

Problem resolved. Service by technician was efficient and very friendly.

Senior Commentator

Re: Sluggish set-top box

Dar Star Hub,

 

i have a similar complaint with the new Fibre Set top Box from Samsung. Inputs on the remote control takes 2-3 secs to respond. Result is that channels are flipping back and forwards due to the lag.

 

Pls let me know how i can have Starhub resolve this issue?

Alumni (Retired)

Re: Sluggish set-top box

Hi Flintstone

 

Do reset your set top box (and ONT, if using Fibre TV) to refresh your connection and see if this helps.

 

If this recurs and you're available at home now, please contact our Technical team directly at 1633 so they can provide you with the dedicated technical assistance you need to review the issue.

 

- Amy