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Set top box can't power on

Respected Commentator

Set top box can't power on

 
5 REPLIES
Respected Commentator

Re: Set top box can't power on

If I replace the box at the shop, do I need to provide proof of identity? As I am not the subscriber...
Community Manager

Re: Set top box can't power on

Hi Cbelwong, able to let us know if you are facing any issues with your set top box ? Thank you - Jeremy 


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Respected Commentator

Re: Set top box can't power on

Cant power on.
Community Manager

Re: Set top box can't power on

If the subscriber is using cable TV services, they'll need to provide you with a signed and dated Letter of Authorisation (LOA) and their NRIC to swap their set top box at our stores.

 

Separately, if they're subscribed to Fibre TV services, they'll need to contact us directly with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to make the arrangements.

 

- Amy
Respected Commentator

Re: Set top box can't power on

Can I exchange the faulty set top box at Nex?