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Set top box can't power on

Esteemed Commentator

Set top box can't power on

 
10 REPLIES 10
Esteemed Commentator

Re: Set top box can't power on

If I replace the box at the shop, do I need to provide proof of identity? As I am not the subscriber...
Community Manager

Re: Set top box can't power on

Hi Cbelwong, able to let us know if you are facing any issues with your set top box ? Thank you - Jeremy 


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Esteemed Commentator

Re: Set top box can't power on

Cant power on.
Community Manager

Re: Set top box can't power on

If the subscriber is using cable TV services, they'll need to provide you with a signed and dated Letter of Authorisation (LOA) and their NRIC to swap their set top box at our stores.

 

Separately, if they're subscribed to Fibre TV services, they'll need to contact us directly with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to make the arrangements.

 

- Amy
Esteemed Commentator

Re: Set top box can't power on

Can I exchange the faulty set top box at Nex?
Community Manager

Re: Set top box can't power on

As shared, this depends on whether the subscriber is under Cable or Fibre TV services.

 

If you're not sure, please provide us with their registered name, service number and Hub ID / email address for verification by clicking the words bracketed by the arrows here > via Private Message < for us to check.

 

- Amy
Esteemed Commentator

Re: Set top box can't power on

Cable TV service.
Community Manager

Re: Set top box can't power on

Please provide us with your registered name, mobile number, hub ID/email address to provide further assistance via https://bit.ly/2S5w5qq   



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Esteemed Commentator

Re: Set top box can't power on

I just need to know if exchange service available at Nex.

Tks.