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Samsung STB GX-SH435EH

New Commentator

Samsung STB GX-SH435EH

Anyone facing lag with this set top box? I find it way too laggy on changing channels and when turned on, the chance of it hanging is very high

3 REPLIES 3
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Alumni (Retired)

Re: Samsung STB GX-SH435EH

Hi alvinkh, please PM me the subscriber's name, NRIC/FIN, mobile and email address for further assistance on this. Thank you. 

New Commentator

Re: Samsung STB GX-SH435EH

Hi there, I'm also using GX-SH435EH, I've just got the TV service subscribed and I've been using it for 5 days.

The STB is laggy and hangs quite often (once a day, sometimes twice a day), I had to unplug then plug the power cable to reboot it.

Customer Service

Re: Samsung STB GX-SH435EH

Hi star_user, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you! -- Haidee