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Retail hub station no longer usable?

Honored Contributor

Retail hub station no longer usable?

Hi

Is it true that those with 'old' retail hub station will not be able to receive tv contents from Dec 2013?
12 REPLIES
Hub Master

Re: Retail hub station no longer usable?

I have not heard anything about that.
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Home is where the ♥ is
Honored Contributor

Re: Retail hub station no longer usable?

hi KB

 

i hear conflicting info from your helpdesk/sales team. now i am not sure what is true.

 

how can i confirm this info?

Esteemed Consultant

Re: Retail hub station no longer usable?

hi!

 

if i am not wrong, SH wants you to activate the new card which have to be activated by 26 dec if i am not wrong, by now you should have already receive the new card which have instruction in it on how to activate it, if i am not wrong, you have the retail hub station, right?

 

Honored Contributor

Re: Retail hub station no longer usable?

Tks

So if I have activated the new card on the retail hub station, i don't have to worry abt my hub station being unable to recieve signal?
Esteemed Consultant

Re: Retail hub station no longer usable?

Hi,

Yes, precisely. Once your new card is activated, you should be able to continue using till you give up the box.

 

 

Hub Master

Re: Retail hub station no longer usable?

@ALCW

Bingo
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Home is where the ♥ is
Respected Advocate

Re: Retail hub station no longer usable?


ALCW wrote:
Hi

Is it true that those with 'old' retail hub station will not be able to receive tv contents from Dec 2013?

I'm amazed your retail hubstation set is still working!! Smiley LOL

 

Mine died 'on the dot' shortly after the warrenty period is over. 

Esteemed Consultant

Re: Retail hub station no longer usable?

hi! you can send it for repair, no issue, than after repair , you can then reinstate your box. but not sure sh can offer ?  actually, you own the box, so as long as you are paying the rental, they can still activate the box (probably you need to check again with sh on this ). what happen to it?

Honored Contributor

Re: Retail hub station no longer usable?

tks for the response

 

the frustrating and disappointing experience over the last 5-6 weeks is that starhub kept givning me conflicting information.

 

version 1 - my retail hubstation will not be able to recieve signals to watch. a letter to be sent but til now it never arrived

 

version 2 - my retail hubstation is fine

 

version 3 - last week, a letter is sent but still i have not gotten it

 

so i am not sure what is true...