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No signal found error code 2001

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Senior Commentator

No signal found error code 2001

Hi, I tried to all methods but the error message is still there. The network cannot stop blinking red,and the time is incorrect. IMG_20191022_214041.jpg

 

IMG_20191022_221511.jpg

 

5 REPLIES 5
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Community Manager

Re: No signal found error code 2001

Let us know if the issue persist after restarting the set top box ? Thank you


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Senior Commentator

Re: No signal found error code 2001

It does not work. Have tried power on-and-off, plugged in-and-out cables, switched on-and-off main switches. 

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Customer Service

Re: No signal found error code 2001

Please be advised to reboot the box and check whether firmware version is 9.67l under Settings > STB Information. Should issue persists, it'll be recommended to arrange for service call appointment to swap the box. --Addie

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Senior Commentator

Re: No signal found error code 2001

15718315717927922374439383334226.jpg

 

 

Hi, firmware version is not 9.671.

Please advise. Issue still persists. 

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Customer Service

Re: No signal found error code 2001

Hi GOGO, you can send us a PM at
http://m.me/starhub with your account details such as registered customer name, mobile, Hub ID / email address so we can look into it. Thanks. -Anne