And to add to anyone following this thread, I will post follow ups on how this is handled.
Just an update. I sent in the form for technical assistance as suggested by the moderator. The technician came and I suggested to change the new settop box to the older version. There was an improvement in the resolution after the change. The only setback is the startup is slower in the old settop box.
Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.
I dont need anymore assistance unless your new settop can provide better resolution. Otherwise I am content with old settop box.
Sorry for the delay, Buzzed. Let us send another email to our channel partner for updates. -
Hi apyrock, we would appreciate if you could provide us with your details over >> HERE << we’ll arrange for assistance. Thank you.