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HD Interactive Set-Up Box HDMI does not work with LG SmartTV

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Trusted Commentator

HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
I just re-contract to HomeHub and was given a new HD Interactive Set-Up box for the cable TV.

Tried to connect the HD Interactive Set-Up box to my LG SmartTV via HDMI.

But, it does not work consistently. I have to switch off and switch on the HD box few times before my LG TV can detect the signal. Sometimes, it still doesn't work even I switched for 5 to 6 times.

Fyi, I can connect my other device to this same LG SmartTV with the same HDMI cable without any problem.

These few days, even it detected after a few attempts, the sound is distorted.

I also tried to connected with the AV Cable, but the audio is too soft even though I switched the volume to maximum.

Please help urgently.

My account ref is 1.xxxxxxxxx.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Trusted Commentator
Solution

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
Sorry for the late reply.

The problem is due to the incompatibility of my HDMI cable.

The visual and audio are perfectly fine immediately after the service guy changed a new HDMI cable for me.

The Starhub service is wonderful. The service guy (sorry that I did not get his name) reached on time and was very courteous in dealing the problem.

Thank you.

View solution in original post

15 REPLIES 15
Hub Master

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi there

Able to provide us with a convenient date and time for us to send someone down?
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Home is where the ♥ is
Trusted Commentator

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
Yes, please.
Can come anyday after 7pm? Thanks.
Highlighted
Trusted Commentator

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
Yes, please.
Can come any date after 7pm?
Probably today 7.30pm? Thanks
Hub Master

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

I try to get the earliest possible slot for you and inform you once confirmed.
========================================
Home is where the ♥ is
Hub Master

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

I have fixed the appointment for you on this friday. 7.30pm.

========================================
Home is where the ♥ is
Trusted Commentator

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Ok. Will standby at home 7.30pm this Friday. Thanks.
Hub Master

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Let me know of the outcome Smiley Happy
========================================
Home is where the ♥ is
Trusted Commentator
Solution

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Hi,
Sorry for the late reply.

The problem is due to the incompatibility of my HDMI cable.

The visual and audio are perfectly fine immediately after the service guy changed a new HDMI cable for me.

The Starhub service is wonderful. The service guy (sorry that I did not get his name) reached on time and was very courteous in dealing the problem.

Thank you.

View solution in original post

Hub Master

Re: HD Interactive Set-Up Box HDMI does not work with LG SmartTV

Great!
========================================
Home is where the ♥ is