GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre TV not working

Community Manager

Re: Fibre TV not working

Hi ST11, please PM us the subscriber name, registered Hub ID / email address, service address and mobile number by clicking >> HERE, we’ll arrange for assistance. 

New Commentator

Re: Fibre TV not working

im experiencing the same problem [unable to obtain an IP address] with my fibre tv,

please help to resolve asap ,thanks

Community Manager

Re: Fibre TV not working

Hi surfer88, I've responded to your PM. Thank you.

Senior Commentator

Re: Fibre TV not working

On Thursday 9 May 2019, your starhub guys came to install starhub fibre tv. However, there was an error no "No IP address assigned".

On Friday 10 May 2019, another starhub guy came to try to rectify the problem. However he could not solve the problem and told us to wait for Starhub call

We do not have access to Starhub TV ever since Thursday and switching to your fibre tv. 

I have already restarted the Set-Top Box 10 minutes after I switch on the Optical Network Terminal (ONT). 

We tried calling the hotline but nobody is helping us.