My fibre TV is not working. It shows "IP address not assigned. Unable to obtain IP address". Reboot many times also same error. Reboot ONT also same problem. Wifi is working fine. Call 1633 but wait forever for customer service to pick up. Really unacceptable! Please follow. Up ASAP!
Hi Alvingoh09, we would appreciate if you could PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) >> HERE << to assist you further. Thank you.
RESETTING doesn't work , pull downwards fibre cable [yellow] from Terminal Point and take out.
Put back slowly and push it in ,it should work.
Do this if after you off and on ONT and Set-Top and that don't work.
I understand your TV issues have not been resolved. Let me have your registered name, contact number, affected service address or number and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you.
just an update, my tv problem finally solved after 7 days.
tv came up at night about 9pm +.
SH said it was some issues with their system at their end.
however, it appears that my tv problems are my fault - as depicted by the bill i just received.
I am being charged for service transport and also a full month of Tv subscription although i was only watching a special channel with a black screen with rotating words like " no signal" and "no ip address assigned" for a whole week.
i also found out my VOD channels are also showing "no signal found" when my family members tried to catch up on the missing week of tv programmes.
I guess this is all my fault so i have to accept it ?
I understand your frustration amidst all this, and would like to highlight that the relevant teams are already reviewing your concerns as of now.
Please drop me a PM by clicking the words bracketed by the arrows here > via Private Message < once you've received your April's bill and we'll review the matter again, if required. Thank you.
Able to share publicly what happened since then and whether this issue has been resolved?
I am at my aunties house right now and encountered this issue. They mentioned technician came down once and was able to watch, and today this happened again.
Did a quick Google and saw so many cases of "unable to obtain an IP address", since 2018. Can't believe Starhub didn't clean this up by now...