My fibre TV is not working. It shows "IP address not assigned. Unable to obtain IP address". Reboot many times also same error. Reboot ONT also same problem. Wifi is working fine. Call 1633 but wait forever for customer service to pick up. Really unacceptable! Please follow. Up ASAP!
Hi Alvingoh09, we would appreciate if you could PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) >> HERE << to assist you further. Thank you.
RESETTING doesn't work , pull downwards fibre cable [yellow] from Terminal Point and take out.
Put back slowly and push it in ,it should work.
Do this if after you off and on ONT and Set-Top and that don't work.
I understand your TV issues have not been resolved. Let me have your registered name, contact number, affected service address or number and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you.