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Fibre TV not working

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New Commentator

Fibre TV not working

My fibre TV is not working. It shows "IP address not assigned. Unable to obtain IP address". Reboot many times also same error. Reboot ONT also same problem. Wifi is working fine. Call 1633 but wait forever for customer service to pick up. Really unacceptable! Please follow. Up ASAP! 

5 REPLIES 5
Administrator

Re: Fibre TV not working

Hi Alvingoh09, we would appreciate if you could PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address) >> HERE << to assist you further. Thank you.

New Commentator

Re: Fibre TV not working

RESETTING doesn't work , pull downwards fibre cable [yellow] from Terminal Point and take out.

Put back slowly and push it in ,it should work.

Do this if after you off and on ONT and Set-Top and that don't work.

GOOD LUCK

SCY
Trusted Commentator

Re: Fibre TV not working

hhow long did it take for SH to solved your problem ? how many times did they replaced the tv box for you ?
SCY
Trusted Commentator

Re: Fibre TV not working

i even had the tech come down to my place 3 times and yet still have not solved the problem !! on the third visit, they said will send a SENIOR TECH to resolve the problem ... but all he did was just replaced the box also !!??

everytime they come down , they just replace the tv box and off they go.

when they plug in the new tv box, it works ... but after about 15 to 30 mins later, its back to "no ip address assigned".

my subscription has been down for a week and after 3 visits and 3 box changes, still not solved !!
Community Manager

Re: Fibre TV not working

Hi SCY

 

I understand your TV issues have not been resolved. Let me have your registered name, contact number, affected service address or number and Hub ID / email address for verification by clicking the red words bracketed by the arrows here > via Private Message < so I can check on this for you. 

 

- Amy