Recently we switched from the broadband TV to Fiber TV and encountered several issues.
1. The programme that have subtitles did not have subtitles loading despite pressing on * button, it does not give an option to select sub titles. (PS: the channels when we were on broadband TV had subtitles, this is a problem could not be with the content provider).
2. The loading for settings screen is very laggy, takes a few seconds for it to load.
I have actually contact the support but they gave me excuses that the issues are with the content provider.
We made a re-contract decision in hoping to enhance our experience with the new technology, however it has become a nightmare after switching.
Hope Starhub team is able to come back with solutions to solve the problems. Thank you.
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