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Fibre TV Set Top Box Problems

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Fibre TV Set Top Box Problems



Recently signed up for Homehub1000 last Aug. 1. 


I've been having issues with the fibre tv set top box:


1. Boots and works but picture hangs in a few minutes. 


2. Hangs when trying to load VOD. 


3. Reboots by itself. 


Tried power on/off for the box. Tried power on/off on ONT as well.


Have not been able to finish even one show.  


Please advise. Thanks. 

Grand Guru

Re: Fibre TV Set Top Box Problems

Have you try to remove and reconnect the cable to both IPTV Set-Top box and ONT Port-2 for IPTV.

Please do power off before doing so and ensure cable are secured properly, with a click sound.

Upon power on the IPTV Set-Top box, wait for the time to show correctly before using remote to turn on.


If it still not working properly, do bring the IPTV Set-Top box to Starhub shops, link;


>> Starhub shops Locations

Do bring along the Subscriber's NRIC.



i am not starhub staff &or related to.