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Charged for a movie that I did not purchase on Video-on-Demand

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Charged for a movie that I did not purchase on Video-on-Demand

Hi, I have recently gotten my starhub bill and it showed that I have purchased a movie on 'video on demand' as per attached screenshot of my bill. I did not ever purchase movies on 'video on demand' and the timing is at 3.40am in the morning and my family is a chinese speaking family. I have attached a photo of my purchased rentals and my starhub bill. Please kindly assist on this issue urgently! thanks

Screenshot 2019-01-21 at 8.18.32 PM.png2019-01-21 20.19.11.jpg

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Community Manager

Re: Charged for a movie that I did not purchase on Video-on-Demand

Hi tohkianwai, please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.