GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

data roaming international incoming call charges

Trusted Commentator

data roaming international incoming call charges

i have bought data roaming 30days@sgd20

 

never noticed that incoming call do cost ,and the charge is pretty high which shocked me!

 

anyway that you can help me to waive off? it is too much for.meSmiley Sad

Screenshot_20181125_082218.jpg

 

 

10 REPLIES 10
Community Manager

Re: data roaming international incoming call charges

Hi winnehoo411

 

Please kindly be advised that we are unable to waive off charges due to your usage. My sincere apologies on the matter.

 

- Jackson
Trusted Commentator

Re: data roaming international incoming call charges

this is really too much for me $124+ solely for  incoming call

 

if i know it costs me,i will not answer the call

 

and for the outgoing call charges $20+, i have idd, if i know it is not free call, for sure i will use idd  008, sgd20+ for 2min + is a lot 

 

please help me

 

Community Manager

Re: data roaming international incoming call charges

Hi winniehoo411

 

Please kindly provide us your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Message < for me to arrange for a review of this matter.

 

Thank you.

- Jackson
Trusted Commentator

Re: data roaming international incoming call charges

hi,i have just sent you the private msg

Community Manager

Re: data roaming international incoming call charges

Hi winniehoo411,

 

I've received your PM and will request for a review shortly.

 

- Jackson
Trusted Commentator

Re: data roaming international incoming call charges

look forward to receiving your reply soon,thank you

Trusted Commentator

Re: data roaming international incoming call charges

hi,may i follow up on the review status?

Trusted Commentator

Re: data roaming international incoming call charges

hi Jackson,have not received any email/call/reply, may i check if the review is still in process? who should i look for to check on the status? any request number to refer if i call customer service?   

 

thank you

Community Manager

Re: data roaming international incoming call charges

Hi winniehoo411

 

We should have sent you a PM 2 weeks ago. It seems like you did not receive it, thus I will resend the PM to you again. 

 

Apologies for the inconvenience caused.

 

- Jackson