I was charged close to a thousand dollars for autoroam charges because my elderly mother activated the phone and it downloaded 40mb of data overseas.
I tried requesting a waiver through customer service but other than a small token reduction starhub said nothing further they can do.
When I first discovered these charges I was advised by a colleague who had the exact same issue that as long as my account was in good standing and this was not a repeat incident their carrier (not starhub) waived most of the charges.
It's my mistake. I should never have activated auto roaming. But this incident also leaves a very unpleasant feeling that starhub could care less about a customer who has been with them for over 15 years contracting 3-4 lines and my home internet and tv (spread over 2 accounts).
Cant help contrasting with the very different experience than what my colleague got from the other carrier anyway. Will just shift over to other provider when contracts are over.
Hi @Wisperknot, let me see if I understood you correctly, so you were waived for a small amount already? Usually, the amount we waive for accidental data charges is case to cases basis and will be subject for approval.