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Unexplained deductions while on data roam

New Commentator

Unexplained deductions while on data roam

Hi,

 

Between yesterday, 13 Dec and this morning 14 Dec, $10 was deducted from my prepaid account.  This was not initiated by me and resulted in the value dropping below $3 needed for roaming. 

 

This afternoon 14 Dec another $5 was deducted for no reason after I had topped it up!!  Please let me know why the value were deducted and how to stop it.

1 REPLY 1
Community Manager

Re: Unexplained deductions while on data roam

Hi evelyntan4

 

Thank you for writing to us with your concerns. Have your queries been attended?

 

If they haven't, let us know by clicking the words bracketed by the arrows here > via Private Message < so we can check on this for you. 

 

- Amy