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Unexpected Expensive Roaming Charges

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Unexpected Expensive Roaming Charges

I have currently received unexpected expensive charges in my Starhub mobile bill from "Pay As You Roam" when I was in Germany:
 
1) 9min41sec outgoing call charged SGD 26.3997
2) 5MB840KB roaming charged SGD 36.000
 
Starhub did not send any notification message before it automatically activated these services. It can be considered as a trick or trape. As a long term customer, I am disappointed by Starhub's services.
 
I am seeking a fair and reasonable solution from Starhub.
1 REPLY 1
Customer Service

Re: Unexpected Expensive Roaming Charges

Hey there, Tania2019! Thanks for reaching out to us. As this requires us to refer to your account details, please direct your query over to Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.--Addie