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Unable to enable personal hotspot on Happy Travel Card, iPhone 5

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Valued Commentator

Unable to enable personal hotspot on Happy Travel Card, iPhone 5

Hi, tried adjusting my APN setting as advised but still unable to enable personal hotspot. Kindly advise. Am currently in Canada, using an iPhone 5 (iOS 10.3.3).

 

Was also advised that certain destinations do not allow the use of personal hotspots. Is this true?

3 REPLIES 3
Community Manager

Re: Unable to enable personal hotspot on Happy Travel Card, iPhone 5

Hi terrywongmh

 

May I understand if you were connected to Rogers Communications on the phone with the Happy Travel SIM card? Was there any error messages that you encountered?

 

In the meantime, do also provide us with your registered name and service number by clicking the words bracketed by the arrows here > via Private Message < so that we can assist you. 

 

If possible, do attach any error messages that you've encountered via your response as well, thank you.

 

- Jackson
Valued Commentator

Re: Unable to enable personal hotspot on Happy Travel Card, iPhone 5

Hi Jackson, sent you a private message. Can i get an update on this please?

Community Manager

Re: Unable to enable personal hotspot on Happy Travel Card, iPhone 5

Hi Terry

 

I've received your PM and will attend to it shortly. Sincere apologies on the late response. 

- Jackson