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Unable to cancel VAS subscription

New Commentator

Unable to cancel VAS subscription

I subscribed to the one month 2gb VAS plan yesterday, but would like to cancel it. I called the hotline and was told it is not possible to cancel as it gets automatically removed at the end of the month. I have not travelled overseas yet or incurred any data charges. I also will not be using it on my coming trip as I dont need it anymore.

Is there a way to cancel this application please? While I made a mistake subscribing in the first place, it doesn't seem right that I have to pay the $15 without any usage. 

1 REPLY
Community Manager

Re: Unable to cancel VAS subscription

Apologies for the delayed response due to high volume of enquiries. Please PM us the subscriber name, registered Hub ID / email address and mobile number by clicking >> HERE, we’ll arrange for assistance.