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URGENT help - activate overseas roaming

SOLVED
Esteemed Commentator

URGENT help - activate overseas roaming

Hi

 

I am in Australia and would like to enable roaming services. I am unable to login to the Starhub app as there is no service on my phone and I cannot receive any SMS (which includes the OTP required to login to the app).

 

I would like help activating roaming services on my SIM please - thank you as this is urgent.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: URGENT help - activate overseas roaming

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. 


If my post answers your question, please click on the "Accept as Solution" button!
6 REPLIES 6
Community Manager
Solution

Re: URGENT help - activate overseas roaming

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. 


If my post answers your question, please click on the "Accept as Solution" button!
Esteemed Commentator

Re: URGENT help - activate overseas roaming

Hi

 

Can you please help me again as I was logged out from the Starhub app and unable to activate roaming to receive the OTP.

 

I am still overseas at the moment.

 

Thank you.

Community Manager

Re: URGENT help - activate overseas roaming

Hi jtsgshopping, I've replied you via PM regarding your request. Do let us know if you require further assistance.

Esteemed Commentator

Re: URGENT help - activate overseas roaming

Thank you but it hasn’t worked like the last time. I am still unable to receive the OTP to be able to login to the app.

 

Can you please help?

 

Highlighted
Community Manager

Re: URGENT help - activate overseas roaming

Please private message us your current location, and provide us screenshot of your connection issue and roaming settings, so that we may further assist.

 

 

Esteemed Commentator

Re: URGENT help - activate overseas roaming

I am currently located in Australia. Sorry I am unable to PM and get the following message 'One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.'

 

I don't have roaming service and am unable to receive OTP - would you mind refreshing roaming again please?

 

Thank you